For example, if you choose to provide photos, we won't show them on your TikTok profile or anywhere else on TikTok. We'll only use the information you submit to confirm your age and to inform you of our decision.Your date of birth isn't visible to others on TikTok. If your appeal isn't approved, we may update your date of birth depending on the information you submit.If your appeal is approved, we'll update the date of birth for your account.We'll need different information depending on how you've chosen to confirm your date of birth. If you submit an underage appeal, we'll ask you to provide some information to confirm your date of birth so we can decide whether to unban your account, as we have a legitimate interest in keeping the TikTok community safe and preventing misuse of our services as set out in our Privacy Policy. How we use the information you submit to TikTok if you appeal Tap Appeal to begin the appeal process.ģ. Remove any items that cause shadows, such as hats. A selfie with your face fully in the frame provided on the screen.You can't upload an existing selfie from your photo album. To appeal using facial age estimation, you must provide the following: They will then send us your age estimate and delete your selfie. They'll use their technology to estimate your age based on the facial features in your selfie. After you submit your selfie, we'll send it to our third-party age estimation service provider. To appeal using facial age estimation, you'll need to provide your selfie. Note: You'll need to submit your email address for the above options so that when your appeal is complete, we can send an email to this address.įacial age estimation (if aged 18 and over): You'll receive a refund for any charges incurred. A small and temporary charge will be made to authenticate your credit card. To appeal through credit card authorization, you'll need to provide your credit card information. Your parent, guardian, or other trusted adult must be looking at the camera and holding a piece of paper with the following items written clearly and legibly: (a) TikTok proof of age, (b) your date of birth and (c) a unique code that we'll send you during the appeal process.Ĭredit card authorization (if aged 18 and over):.Both of your faces must be clear and visible. If your parent or guardian is not available, you can ask another trusted adult who is over 25 years old, for example, your grandparent, teacher, or aunt/uncle. A photo that includes you and your parent or guardian who is over 25 years old.To appeal using a photo with a parent or guardian, you must provide the following: Photo with parent/guardian (if aged between 13 to 17): You may cover any parts of your ID that you have a legal right or obligation to do so. A selfie of you holding (a) the same government-issued ID and (b) a piece of paper clearly and legibly stating a unique code that we'll send you during the appeal process.To appeal using a selfie with ID, you must provide the following: Depending on your age and location, you'll need to confirm your age through one of the following options: If you believe your account was banned incorrectly, let us know by submitting an appeal. If you've been banned from TikTok, you'll receive a push notification and an in-app notification when you next open the app, informing you of this account change. If you don't appeal or if your appeal isn't approved, we'll delete your account on day 120 (or day 187 if located in the EEA, or day 30 if located in the U.S.) and start deleting your data. If your appeal is approved, we'll unban your account and your data won't be deleted. If your account is banned for being underage, you'll have 113 days (or 180 days if located in the European Economic Area (EEA), or 23 days if located in the U.S.) from the date your account is banned to submit an appeal and download your data. What happens after your TikTok account has been banned If you believe we made a mistake, you may submit an appeal. TikTok may ban your account if we believe you're under 13 years old (or under 14 in Indonesia, Quebec, and South Korea). How to contact us about privacy-related issues.What are your rights over your personal data?.How we use your information if you help your teen appeal.Why it's important your teen provides their real date of birth.Information for parents, guardians, and other trusted adults.How to get a copy of your data if your account is banned for being underage.How we share your information if you appeal.How we retain your information if you appeal.How we use the information you submit to TikTok if you appeal.Underage appeals on TikTok Jump to a section
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