I must say I wasn't disappointed in fact, I was delighted! Crucial Conversations is an extremely insightful and very practical book. When I obtained a copy of Crucial Conversations, I had very high expectations of this book having read the authors' outstanding earlier work, The Balancing Act. This success has resulted in the formation of a global organization dedicated to continuing the process of refining and improving the tools and techniques described in this book and teaching people to use them effectively. Tens of thousands of people globally have found these tools to be highly useful and successful. The tools and techniques apply equally well in any business or ministry and equally as well globally. This book is an exceptionally useful tool for empowering meaningful effective communication while avoiding the typical pitfalls associated with “critical” discussions. These real-world illustrations are extremely useful and provide a practical framework to practice and improve with use. Included in the book are extensive links to online videos that depict various critical situations as well as videos showing potential outcomes when employing – or failing to employ – the techniques described in the book. Chapters 6-8 are especially useful and insightful in keeping control of the process when you are angry, scared, or hurt, and still being able to speak persuasively, and listen to others when they clam up or blow up. 63-67) to help in understanding yourself and how you typically respond and how to adjust to better understand others and thus direct the flow of the discussion. The book is very strong in providing tools and methods to manage critical conversations. These elements are present whether discussing a raise at work, an issue with a spouse at home, or discussing fault with a neighbor over fences and property lines. These are: 1) opinions vary 2) stakes are high (financial, self-image, emotional,) and 3) emotions run strong. The authors identify three elements to identify a “crucial conversation”. Thus, the cultural bias that could have been reflected in the tools, techniques, and principles presented in the book is avoided. This book is exceptional since it is a collaborative work by experts from around the world (p. Strong relationships, careers, organizations, and communities all draw from the same source of power - the ability to talk openly about high-stakes, emotional, controversial topics.Crucial Conversations – Tools for Talking When Stakes Are High (Updated 2nd Edition) is an incredibly useful and practical book for communicating successfully in difficult or “crucial” conversations. Bosses leave voicemails in lieu of meeting with their direct reports. We send an email to a colleague instead of walking down the hall to talk cold-turkey. Instead, we adopt all kinds of tactics to dodge touchy issues. We often back away from having them because we fear that we will make matters worse. Crucial conversations are the day-to-day conversations that affect your life, as opposed to plain vanilla conversations.Ĭonversations become crucial when opinions vary, for example, when you and a boss differ on whether or not you are ready for a promotion when the stakes are high, for example, in a strategy meeting when the company is not meeting its annual growth rate and when emotions run strong, for example, when you are in the midst of an emotional standoff with your spouse.Ĭrucial conversations are what they are because the results have a huge impact on the quality of your life.
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